When a user facing an issue with their device, user can contact Smart Walkie Whatsapp Hotline (+65 9118 7121) to report the issue.

If the issue is software related, Smart Walkie team will assist to solve through chat, voice call or video call.

If the issue is hardware related, such as; charging issue, screen damage, speaker issue, totally dead device, etc user can do 1-1 exchange in the locker room.


Locker room is located in the HQ, 22 Punggol Rd - Track 19, Singapore 828871.

When the user reach the HQ, here is what the user needs to do:

  1. Request to Smart Walkie team to get the locker number and padlock passcode.
  2. User fill in the google form: https://bit.ly/NYCForM
  3. Unlock the Locker and get the replacement set from inside the locker.

    Unlock / Relock video: 

    https://bit.ly/padLockUnlock  

  4. Turn Off the spoilt phone.

  5. Move the sim card from the Spoilt set to the Replacement set. Then turn on the replacement set.

    SIM Card moving video: https://bit.ly/simCARDxc7  

  6. Login the Voiceping account on the Replacement set.

  7. Device is ready to use.

  8. Put the spoilt device inside the same number locker that you are take the replacement set earlier. > relock the locker with the padlock.


Please let Smart Walkie team know if there's any difficulties during the exchange process, Smart Walkie team will assist accordingly.